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Cannot download drivers as I'm connected to the Printer WiFi hostpot!

Printer: HP Deskjet 2540 All-in-One
Device: Android (various tested)

We've noticed an issue in downloading drivers for a Wireless printer:

A: We connect to the printer WiFi hotspot
B: PrintHand identifies the printer and attempts to download the driver
C: PrintHand fails as the device uses WiFi, which is the printer!

To get around this we have to disconnect the WiFi at a specific part of the PrintHand routine and hope that we get 3G / 4G signal to download the driver.

If there's any way to streamline this, we would certainly appreciate it as we've had many confusing emails from our employees (I think there's about 60 of them using PrintHand Pro)

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    David King shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

    1 comment

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      • GDragon commented  ·   ·  Flag as inappropriate

        +1
        I encountered the same problem on the printer HP LaserJet Pro M1217nfw
        I am ready to purchase the program if it will be fixed

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