AdminPrintHand (Admin, PrintHand)

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  1. 1 vote
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      1 comment  ·  General  ·  Admin →
      AdminPrintHand (Admin, PrintHand) commented  · 

      Hello,

      unfortunately, we are not sure when or if we are going to be able to create a specific driver for this printer. There are no drivers that are known to be compatible with this printer, sorry. But you can try using one of the Generic drivers or drivers designed for a similar printer model by selecting it manually.

      Anyway, we will add your printer to the list of requested drivers.

      If using generic or similar driver does not help, you can install our desktop app on your computer in order to print using the desktop drivers. Please refer to our official website for more information.

      Note: in the latter case your computer needs to be ON and our desktop app needs to be running when you are printing from your mobile device.

    • 1 vote
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        1 comment  ·  General  ·  Admin →
        AdminPrintHand (Admin, PrintHand) commented  · 

        I am not quite sure that I've understood your question. Could you please elaborate?

      • 1 vote
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          1 comment  ·  General  ·  Admin →
          AdminPrintHand (Admin, PrintHand) commented  · 

          Hello,

          unfortunately, we are not sure when or if we are going to be able to create a specific driver for this printer. There are no drivers that are known to be compatible with this printer, sorry. But you can try using one of the Generic drivers or drivers designed for a similar printer model by selecting it manually.

          Anyway, we will add your printer to the list of requested drivers.

          If using generic or similar driver does not help, you can install our desktop app on your computer in order to print using the desktop drivers. Please refer to our official website for more information.

          Note: in the latter case your computer needs to be ON and our desktop app needs to be running when you are printing from your mobile device.

          Kind regards!

        • 1 vote
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            1 comment  ·  General  ·  Admin →
            AdminPrintHand (Admin, PrintHand) commented  · 

            Hello,

            unfortunately, we are not sure when or if we are going to be able to create a specific driver for this printer. There are no drivers that are known to be compatible with this printer, sorry. But you can try using one of the Generic drivers or drivers designed for a similar printer model by selecting it manually.

            Anyway, we will add your printer to the list of requested drivers.

            If using generic or similar driver does not help, you can install our desktop app on your computer in order to print using the desktop drivers. Please refer to our official website for more information.

            Note: in the latter case your computer needs to be ON and our desktop app needs to be running when you are printing from your mobile device.

            Kind regards!

          • 17 votes
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              7 comments  ·  General  ·  Admin →
              AdminPrintHand (Admin, PrintHand) commented  · 

              Sure, we are going to update the iOS version of the app during summer. :)

              AdminPrintHand (Admin, PrintHand) commented  · 

              We are planning to combine both apps into a single one. Anyway, we are planning to add both color and black an white puzzles. :)

              AdminPrintHand (Admin, PrintHand) commented  · 

              You are welcome! ;)

              AdminPrintHand (Admin, PrintHand) commented  · 

              Hello, we are planning to add new puzzles in the beginning of the summer. ;)

            • 1 vote
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                1 comment  ·  General  ·  Admin →
                AdminPrintHand (Admin, PrintHand) commented  · 

                Jayson,

                thank you for the heads up! I've passed the inquiry to our developers. It seems to be a bug of some sort.

                Kind regards,
                Konstantin

              • 1 vote
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                  2 comments  ·  General  ·  Admin →
                  AdminPrintHand (Admin, PrintHand) commented  · 

                  Hello,

                  I believe this may help you in case you are using an Android device:
                  https://support.google.com/nexus/answer/6285273?hl=en

                  Kind regards,
                  Konstantin

                • 1 vote
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                    1 comment  ·  General  ·  Admin →
                    AdminPrintHand (Admin, PrintHand) commented  · 

                    Please contact us at support@printhand.com and provide more information about your setup and the problem.
                    We will need to know the make and model of the device on which you installed PrintHand app; the make and model of your printer;
                    and the interface you are using to print: Wi-Fi, Bluetooth or USB.
                    Also, please let us know whether you are referring to the mobile app or to the desktop app?

                  • 1 vote
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                      1 comment  ·  General  ·  Admin →
                      AdminPrintHand (Admin, PrintHand) commented  · 

                      Hello,

                      thank you! Glad the game is to your liking!

                      Sadly we are not planning to develop a Windows Phone version of the game, sorry.

                      Have a nice day,
                      Konstantin

                    • 1 vote
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                        1 comment  ·  General  ·  Admin →
                        AdminPrintHand (Admin, PrintHand) commented  · 

                        Hello,

                        please make sure that you are downloading it from www.printhand.com. Genuine app should not contain any malware or viruses. In case you've downloaded it from our web site and still see an alert from your anti-virus, please send us the alert. It is likely to be false-positive.

                        So, please contact us at support@printhand.com and provide more information about your setup and the problem.

                        Best regards!

                      • 7 votes
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                          1 comment  ·  General  ·  Admin →
                          AdminPrintHand (Admin, PrintHand) commented  · 

                          We do update drivers as soon as the latter become available. This driver is not available for the Android yet, sorry.

                        • 7 votes
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                            1 comment  ·  General  ·  Admin →
                            AdminPrintHand (Admin, PrintHand) commented  · 

                            Hello!

                            Sorry, there are no promotions running at the moment.

                            Kind regards!

                          • 1 vote
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                              1 comment  ·  General  ·  Admin →
                              AdminPrintHand (Admin, PrintHand) commented  · 

                              Hello,

                              please make sure that you have a stable Internet connection at the time you are installing library pack.
                              Re-install the app if the problem persists.

                              Also you can try downloading the libraries manually from the app's menu. Make sure that your Internet connection is ON. Launch the app, tap the gear icon in the top right portion of the screen, tap Libraries and download all the libraries needed for printing:

                              - ESCPR
                              - Gutenprint
                              - HPLIP
                              - Rendering library
                              - Fonts collection (optional)

                              Kind regards

                            • 5 votes
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                                1 comment  ·  General  ·  Admin →
                                AdminPrintHand (Admin, PrintHand) commented  · 

                                Hello,

                                please try using Epson EM900 or EM930C drivers.

                                To select a driver for your printer you need to do as follows:

                                1) Launch the app
                                2) Go to the list of detected printers by tapping Manage printers (if you've already selected a printer, it can display the printer's model) button in the top of the screen -> Nearby Wi-Fi printers.
                                3) Tap and hold your printer
                                4) You will see a new menu
                                5) Tap Select manually
                                6) Select the driver

                                Have a nice day!

                              • 4 votes
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                                  1 comment  ·  General  ·  Admin →
                                  AdminPrintHand (Admin, PrintHand) commented  · 

                                  Hello,

                                  unfortunately, we do not have a specific driver for your printer, sorry.

                                  However, you can try using one of the drivers designed for the similar printer models:

                                  Brother HL-2030
                                  Brother HL-2035
                                  Brother HL-2060
                                  Brother HL-2460

                                  To select a driver for your printer you need to do as follows:

                                  1) Launch the app
                                  2) Go to the list of detected printers by tapping Manage printers (if you've already selected a printer, it can display the printer's model) button in the top of the screen -> Nearby Wi-Fi printers.
                                  3) Tap and hold your printer
                                  4) You will see a new menu
                                  5) Tap Select manually
                                  6) Select the driver

                                  Have a nice day!

                                • 3 votes
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                                    1 comment  ·  General  ·  Admin →
                                    AdminPrintHand (Admin, PrintHand) commented  · 

                                    Пожалуйста, напишите нам по адресу support@printhand.com.
                                    Укажите марку и модель вашего мобильного устройства, на которое вы установили приложение, а также марку и модель принтера. Также укажите интерфейс, который вы используете: Wi-Fi, Bluetooth или USB.
                                    Не обещаем, что сможем сделать драйвер, но постараемся его найти.

                                    Обычно мы просим прислать принтер для разработки драйвера, т.к. мы не в состоянии приобретать все принтеры, которые нас просят добавить. Надеемся на понимание.

                                  • 4 votes
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                                      1 comment  ·  General  ·  Admin →
                                      AdminPrintHand (Admin, PrintHand) commented  · 

                                      SMB1 is not discontinued in this Windows update though. You can still install it manually: http://files.syabas.com/popcornhour/doc/Enable%20SMB1%20in%20Windows%2010%20Fall%20Creators%20Update%20(build%201709)%20to%20shared%20folder%20for%20Popcorn%20Hour%20devices.pdf

                                      Anyway, thanks for the heads up! I will send your request to our developers.

                                    • 8 votes
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                                        1 comment  ·  General  ·  Admin →
                                        AdminPrintHand (Admin, PrintHand) commented  · 

                                        Actually, the app is able to print selected pages. :)

                                        You just need to select a page with a tick in the print preview screen. Alternatively you can tap Print and then select the page range or certain pages in the pop-up menu.

                                        Please contact us at support@printhand.com if you are still unable to locate the options. We can send you a pictured guide.

                                      • 6 votes
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                                          5 comments  ·  General  ·  Admin →
                                          AdminPrintHand (Admin, PrintHand) commented  · 

                                          Hello,

                                          sadly your printer is not supported.

                                          Here is the list of printers supported by PrintHand app:
                                          http://printhand.com/list_of_supported_printers.php

                                          But you can try using Generic drivers or drivers designed for a similar printer model.

                                          Your mobile device has to run at least Android 4.0 and have USB Host driver. If USB connection is grayed-out in the software, the Android device you are using does not support USB Host mode. If the app is unable to identify the printer over USB, restart the printer along with the mobile device.

                                          Please try using another USB OTG cable.
                                          Also please try using the USB Host Diagnostics app (https://play.google.com/store/apps/details?id=eu.chainfire.usbhostdiagnostics). Using it you can see if the functionality of the USB port of your mobile device is limited for the 3rd party apps by the device manufacturer.
                                          One can get rid of such limitation using the said app on a rooted device only. We do not recommend rooting a device if you are not authorized to do so as this might lead to the violation of warranty.

                                          Please note that some of the mobile devices are unable to communicate with a printer properly even if USB Host mode is supported. This happens due to specific electrical design of the USB port. Sadly in such case the app is not likely to work properly.

                                          The fact that your mobile device works properly with USB mice/keyboards or lets you browse files stored on USB flash drives does not guarantee that it will be able to print via USB.

                                          Kind regards!

                                          AdminPrintHand (Admin, PrintHand) commented  · 

                                          Hello,

                                          Could you please make sure that you've got stable Internet connection at the time you are downloading the driver?
                                          To do so you can just try opening our web site's link in your default web browser.

                                          Also please restart your mobile device, your printer and the router.
                                          Re-install the app if the problem persists.

                                          Kind regards

                                        • 14 votes
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                                            1 comment  ·  General  ·  Admin →
                                            AdminPrintHand (Admin, PrintHand) commented  · 

                                            Hello,

                                            unfortunately we are not sure when or if we are going to be able to create a specific driver for this printer. There are no drivers that are known to be compatible with this printer, sorry. But you can try using one of the Generic drivers or drivers designed for a similar printer model by selecting it manually.

                                            Anyway, we will add your printer to the list of requested drivers.

                                            If using generic or similar driver does not help, you can install our desktop app on your computer in order to print using the desktop drivers. Please refer to our official web site for more information.

                                            Note: in the latter case your computer needs to be ON and our desktop app needs to be running when you are printing from your mobile device.

                                            Kind regards!

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