AdminPrintHand (Customer Support Director, or Executive, PrintHand)

My feedback

  1. 9 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Please try using the PCL5c driver located in the Generic folder. Please see if it helps.

    Sadly at the moment we do not have a PCL 6 driver. But we are going to add it to the list of requested drivers.

  2. 6 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    7 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Hello,

    please try using the HP Deskjet 3630 Series driver. See if it helps.

    To select a driver for your printer you need to do as follows:

    1) Launch the app
    2) Go to the list of detected printers by tapping Manage printers (if you've already selected a printer, it can display the printer's model) button in the top of the screen, and then to the Menu item corresponding to the connectivity used (for instance, Nearby Wi-Fi printers).
    3) Tap and hold your printer
    4) You will see a new menu
    5) Tap Select manually
    6) Select the driver

    Please contact us at support@printhand.com and provide more information about your setup and the problem.
    We will need to know the make and model of the device on which you installed PrintHand app; the make and model of your printer;
    and the interface you are using to print: Wi-Fi, Bluetooth or USB.

    Have a nice day,
    Konstantin

    Hello,

    sadly your printer is not supported.

    Here is the list of printers supported by PrintHand app:
    http://printhand.com/list_of_supported_printers.php

    But you can try using Generic drivers or drivers designed for a similar printer model.

    Your mobile device has to run at least Android 4.0 and have USB Host driver. If USB connection is grayed-out in the software, the Android device you are using does not support USB Host mode. If the app is unable to identify the printer over USB, restart the printer along with the mobile device.

    Please try using another USB OTG cable.
    Also please try using the USB Host Diagnostics app (https://play.google.com/store/apps/details?id=eu.chainfire.usbhostdiagnostics). Using it you can see if the functionality of the USB port of your mobile device is limited for the 3rd party apps by the device manufacturer.
    One can get rid of such limitation using the said app on a rooted device only. We do not recommend rooting a device if you are not authorized to do so as this might lead to the violation of warranty.

    Please note that some of the mobile devices are unable to communicate with a printer properly even if USB Host mode is supported. This happens due to specific electrical design of the USB port. Sadly in such case the app is not likely to work properly.

    The fact that your mobile device works properly with USB mice/keyboards or lets you browse files stored on USB flash drives does not guarantee that it will be able to print via USB.

    Kind regards!

    Hello,

    Could you please make sure that you've got stable Internet connection at the time you are downloading the driver?
    To do so you can just try opening our web site's link in your default web browser.

    Also please restart your mobile device, your printer and the router.
    Re-install the app if the problem persists.

    Kind regards

  3. 8 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Мы посмотрели на принтер более внимательно и поняли, что вы имели в виду принтер от компании Xprinter, а не Epson. Извиняемся за сумбур.

    Рекомендуем попробовать драйвер Generic POS из папки Generic в нашем приложении.

    Хорошего дня,
    Константин

    Пожалуйста, попробуйте использовать следующие драйверы:

    Epson XP-300 Series
    Epson XP-302 303 305 306 Series
    EPSON XP-310 Series
    EPSON XP-312 313 315 Series
    EPSON XP-320 Series
    EPSON XP-322 323 325 Series
    EPSON XP-330 Series
    EPSON XP-332 335 Series
    EPSON XP-340 Series
    EPSON XP-342 343 345 Series
    EPSON XP-352 355 Series

    Пожалуйста, напишите нам по адресу support@printershare.com и сообщите о результате. Будем вам признательны за помощь.

  4. 4 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Hello,

    we've replied to your email. Please reply back in order to resolve the issue. Thank you!

    Have a nice day,
    Konstantin

  5. 3 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Hello,

    thanks for the suggestion! However, I believe that the app has this feature already.

    Please try locating the Languages in the app's settings menu (3 vertical dots).

    Please contact us at support@printhand.com for more help.

    Best regards,
    Konstantin

  6. 5 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Hello,

    Here is the list of printers supported by PrintHand app:
    http://printhand.com/list_of_supported_printers.php
    Also here is the list of supported portable printers:
    http://printhand.com/list_of_supported_portable_printers.php
    Make sure that your printer is supported.

    If the printer cannot be detected by the app, please try to:

    * power-cycle the printer (we would advise switching it off and then waiting for about a minute before turning it back on);
    * reboot the computer (if the printer is connected to it);
    * reboot your mobile device.

    If that does not help, you can try to:

    * reinstall the app;
    * un-share the printer from your network and then share it again using standard tools of the OS.

    Please note that you have to configure your printer if it supports wireless connectivity using the network utility tool that came with it (probably on an installation disk). If a wireless printer is not shared through the router using this piece of proprietary software provided by a printer manufacturer, no devices (including your mobile device) are going to detect your printer.
    Both your mobile device and your printer should be connected to the same wireless network.

    Have a nice day,
    Konstantin

  7. 4 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Sadly this is impossible to do, sorry.

    However, you can try using the newer PrintHand app in order to set up your email account inside the app. It may be helpful.

  8. 7 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    I am not quite sure that I've understood your question. Could you please elaborate?

  9. 7 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Hello,

    unfortunately we are not sure when or if we are going to be able to create a specific driver for this printer. There are no drivers that are known to be compatible with this printer, sorry. But you can try using one of the Generic drivers or drivers designed for a similar printer model by selecting it manually.

    Anyway, we will add your printer to the list of requested drivers.

    If using generic or similar driver does not help, you can install our desktop app on your computer in order to print using the desktop drivers. Please refer to our official web site for more information.

    Note: in the latter case your computer needs to be ON and our desktop app needs to be running when you are printing from your mobile device.

    Kind regards!

  10. 5 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Hello,

    I am not quite sure that I've understood your question. Could you please elaborate?

    Please contact us at support@printershare.com and provide more information about your setup and the problem.
    We will need to know the make and model of the device on which you installed PrinterShare app; the make and model of your printer;
    and the interface you are using to print: Wi-Fi, Bluetooth or USB.
    Also, what driver are you referring to?

    Have a nice day,
    Konstantin

  11. 5 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Hello,

    unfortunately we are not sure when or if we are going to be able to create a specific driver for this printer. There are no drivers that are known to be compatible with this printer, sorry. But you can try using one of the Generic drivers or drivers designed for a similar printer model by selecting it manually.

    Anyway, we will add your printer to the list of requested drivers.

    If using generic or similar driver does not help, you can install our desktop app on your computer in order to print using the desktop drivers. Please refer to our official web site for more information.

    Note: in the latter case your computer needs to be ON and our desktop app needs to be running when you are printing from your mobile device.

    Kind regards,
    Konstantin

  12. 1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Hello,

    unfortunately we are not sure when or if we are going to be able to create a specific driver for this printer. There are no drivers that are known to be compatible with this printer, sorry. But you can try using one of the Generic drivers or drivers designed for a similar printer model by selecting it manually.

    Anyway, we will add your printer to the list of requested drivers.

    If using generic or similar driver does not help, you can install our desktop app on your computer in order to print using the desktop drivers. Please refer to our official web site for more information.

    Note: in the latter case your computer needs to be ON and our desktop app needs to be running when you are printing from your mobile device.

    Kind regards,
    Konstantin

  13. 16 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    9 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    We are a bit late with the new puzzles, sorry. However, we are testing those already. ;)

    Sure, we are going to update the iOS version of the app during summer. :)

    We are planning to combine both apps into a single one. Anyway, we are planning to add both color and black an white puzzles. :)

    You are welcome! ;)

    Hello, we are planning to add new puzzles in the beginning of the summer. ;)

  14. 3 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Hello,

    unfortunately we are not sure when or if we are going to be able to create a specific driver for this printer. There are no drivers that are known to be compatible with this printer, sorry. But you can try using one of the Generic drivers or drivers designed for a similar printer model by selecting it manually.

    Anyway, we will add your printer to the list of requested drivers.

    If using generic or similar driver does not help, you can install our desktop app on your computer in order to print using the desktop drivers. Please refer to our official web site for more information.

    Note: in the latter case your computer needs to be ON and our desktop app needs to be running when you are printing from your mobile device.

    Kind regards!

  15. 2 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Hello,

    unfortunately we are not sure when or if we are going to be able to create a specific driver for this printer. There are no drivers that are known to be compatible with this printer, sorry. But you can try using one of the Generic drivers or drivers designed for a similar printer model by selecting it manually.

    Anyway, we will add your printer to the list of requested drivers.

    If using generic or similar driver does not help, you can install our desktop app on your computer in order to print using the desktop drivers. Please refer to our official web site for more information.

    Note: in the latter case your computer needs to be ON and our desktop app needs to be running when you are printing from your mobile device.

    Kind regards!

  16. 1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Hello,

    unfortunately we are not sure when or if we are going to be able to create a specific driver for this printer. There are no drivers that are known to be compatible with this printer, sorry. But you can try using one of the Generic drivers or drivers designed for a similar printer model by selecting it manually.

    Anyway, we will add your printer to the list of requested drivers.

    If using generic or similar driver does not help, you can install our desktop app on your computer in order to print using the desktop drivers. Please refer to our official web site for more information.

    Note: in the latter case your computer needs to be ON and our desktop app needs to be running when you are printing from your mobile device.

    Kind regards!

  17. 3 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Hello,

    unfortunately, we are not sure when or if we are going to be able to create a specific driver for this printer. There are no drivers that are known to be compatible with this printer, sorry. But you can try using one of the Generic drivers or drivers designed for a similar printer model by selecting it manually.

    Anyway, we will add your printer to the list of requested drivers.

    If using generic or similar driver does not help, you can install our desktop app on your computer in order to print using the desktop drivers. Please refer to our official website for more information.

    Note: in the latter case your computer needs to be ON and our desktop app needs to be running when you are printing from your mobile device.

  18. 1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    I am not quite sure that I've understood your question. Could you please elaborate?

  19. 1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Hello,

    unfortunately, we are not sure when or if we are going to be able to create a specific driver for this printer. There are no drivers that are known to be compatible with this printer, sorry. But you can try using one of the Generic drivers or drivers designed for a similar printer model by selecting it manually.

    Anyway, we will add your printer to the list of requested drivers.

    If using generic or similar driver does not help, you can install our desktop app on your computer in order to print using the desktop drivers. Please refer to our official website for more information.

    Note: in the latter case your computer needs to be ON and our desktop app needs to be running when you are printing from your mobile device.

    Kind regards!

  20. 1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Hello,

    unfortunately, we are not sure when or if we are going to be able to create a specific driver for this printer. There are no drivers that are known to be compatible with this printer, sorry. But you can try using one of the Generic drivers or drivers designed for a similar printer model by selecting it manually.

    Anyway, we will add your printer to the list of requested drivers.

    If using generic or similar driver does not help, you can install our desktop app on your computer in order to print using the desktop drivers. Please refer to our official website for more information.

    Note: in the latter case your computer needs to be ON and our desktop app needs to be running when you are printing from your mobile device.

    Kind regards!

← Previous 1 3 4

Feedback and Knowledge Base