PrintHandAdminPrintHand (Admin, PrintHand)

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  1. 4 votes
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      1 comment  ·  General  ·  Admin →
      PrintHandAdminPrintHand (Admin, PrintHand) commented  · 

      Hello,

      unfortunately we are not sure when or if we are going to be able to create a specific driver for this printer. There are no drivers that are known to be compatible with this printer, sorry. But you can try using one of the Generic drivers or drivers designed for a similar printer model by selecting it manually.

      Anyway, we will add your printer to the list of requested drivers.

      If using generic or similar driver does not help, you can install our desktop app on your computer in order to print using the desktop drivers. Please refer to our official web site for more information.

      Note: in the latter case your computer needs to be ON and our desktop app needs to be running when you are printing from your mobile device.

      Kind regards!

    • 10 votes
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        1 comment  ·  General  ·  Admin →
        PrintHandAdminPrintHand (Admin, PrintHand) commented  · 

        Пожалуйста! :) Рады, что вам нравится!

      • 4 votes
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          1 comment  ·  General  ·  Admin →
          PrintHandAdminPrintHand (Admin, PrintHand) commented  · 

          Hello,

          unfortunately we are not sure when or if we are going to be able to create a specific driver for this printer. There are no drivers that are known to be compatible with this printer, sorry. But you can try using one of the Generic drivers or drivers designed for a similar printer model by selecting it manually.

          Anyway, we will add your printer to the list of requested drivers.

          If using generic or similar driver does not help, you can install our desktop app on your computer in order to print using the desktop drivers. Please refer to our official web site for more information.

          Note: in the latter case your computer needs to be ON and our desktop app needs to be running when you are printing from your mobile device.

          Kind regards!

        • 4 votes
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            1 comment  ·  General  ·  Admin →
            PrintHandAdminPrintHand (Admin, PrintHand) commented  · 

            Hey, David! Are you referring to the CrossMe game?

            Please send us a couple of screenshots and tell us the version of the game installed. We will do our best to get to the bottom of it.

            Please contact us at crossme@dynamixsoftware.com or support@dynamixsoftware.com and provide more information about your setup and the problem.

          • 5 votes
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              2 comments  ·  General  ·  Admin →
              PrintHandAdminPrintHand (Admin, PrintHand) commented  · 

              Hello!

              Thanks for your inquiry!

              We will send a note to our developers to see if such a version of the game will be on our development roadmap any time soon.

              Kind regards!

            • 1 vote
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                1 comment  ·  General  ·  Admin →
                PrintHandAdminPrintHand (Admin, PrintHand) commented  · 

                Hello,

                In which way does the app fail to print?

                What is the make and model of the device on which you installed PrinterShare app?
                What is the version of PrinterShare app?
                What is the make and model of your printer?
                What interface are you using to print: Wi-Fi, Bluetooth, USB?
                Do you see any errors? If yes, please send us a screenshot of the error. This would be helpful.

                Please describe the problem in more detail so that I could help you.

                Please contact us at support@printershare.com and provide more information about your setup and the problem.

                Kind regards

              • 1 vote
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                  1 comment  ·  General  ·  Admin →
                  PrintHandAdminPrintHand (Admin, PrintHand) commented  · 

                  Hello,

                  Unfortunately we are not sure when or if we are going to be able to create a specific driver for this printer. There are no drivers that are known to be compatible with this printer, sorry. But you can try using one of the Generic drivers by selecting it manually.

                  Anyway, we will add your printer to the list of requested drivers. :)

                  Kind regards!

                • 20 votes
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                    11 comments  ·  General  ·  Admin →

                    Our apologiesa for the caused inconvenience. We are working on resolving the issue right now. We will update the app and bring back the missing puzzzles as soon as possible. Thank you

                    PrintHandAdminPrintHand (Admin, PrintHand) commented  · 

                    We are sorry for the issue with the gone puzzles. Anyway, we've located the bug and working on a fix. Please stay tuned to our updates.

                    We are going to fix this shortly so that you could continue enjoying the game!

                  • 1 vote
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                      1 comment  ·  General  ·  Admin →
                      PrintHandAdminPrintHand (Admin, PrintHand) commented  · 

                      Hello!

                      I am not quite sure that I've understood your question. Could you please elaborate?

                      Have a nice day! :)

                    • 1 vote
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                        1 comment  ·  General  ·  Admin →
                        PrintHandAdminPrintHand (Admin, PrintHand) commented  · 

                        Unfortunately we are not sure when or if we are going to be able to create a specific driver for this printer. There are no drivers that are known to be compatible with this printer, sorry. But you can try using one of the Generic drivers by selecting it manually.

                        Anyway, we will add your printer to the list of requested drivers. :)

                      • 1 vote
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                          14 comments  ·  General  ·  Admin →
                          PrintHandAdminPrintHand (Admin, PrintHand) commented  · 

                          Glad CrossMe is to your liking! :) And glad that you can finally enjoy the game!

                          Have a nice day!

                          PrintHandAdminPrintHand (Admin, PrintHand) commented  · 

                          Did you save the puzzles using the Sync option on your previous device prior to deleting it? If you did, please make sure that you are inputting the same code, which you were using to save the progress.

                          PrintHandAdminPrintHand (Admin, PrintHand) commented  · 

                          Hello,
                          this may happen if in-app purchases are disabled on your iOS device.
                          Go to iOS Settings>General>Restrictions and switch In-App Purchases to ON.
                          Next, uninstall CrossMe application from your device. Make sure that you are logged in to the Apple Id which you used to purchase CrossMe and download your CrossMe app from Apple App Store again. Once done, launch CrossMe, go to its options and restore the purchase.

                          PrintHandAdminPrintHand (Admin, PrintHand) commented  · 

                          Hello everybody!

                          We are currently aware of the issue and working hard on the fix. It should be released in the near future.

                          Meanwhile could you please try saving your progress using the Sync option on your old iPhone first? Please use a long and somehow sophisticated code to make sure that the code is unique.

                          After that please try uninstalling the app from both devices and installing it anew. This should help you unlock the puzzles on your iPad.

                          Kind regards,
                          Konstantin

                          PrintHandAdminPrintHand (Admin, PrintHand) commented  · 

                          Hello,

                          please try saving your progress by generating a sync code on your previous device in the Sync menu of the game's Settings.

                          After that please uninstall the app on both devices and install it anew. Then sync the progress.

                          Please see if it helps.

                          Best regards!

                          PrintHandAdminPrintHand (Admin, PrintHand) commented  · 

                          Hello,

                          Where did you buy the app? Which email account were you using to do so?
                          Please make sure that you were using the same account as you are using to restore the app.
                          Also please see if the app listed in the list of your apps available for the said account.

                          Have a nice day!

                        • 1 vote
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                            1 comment  ·  General  ·  Admin →
                            PrintHandAdminPrintHand (Admin, PrintHand) commented  · 

                            Hello,

                            please send us a screenshot of the message you see. You can send the image to crossme@dynamixsoftware.com.

                            Also please try updating both apps to the latest version. See if it helps.

                            Have a nice day!

                          • 1 vote
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                              1 comment  ·  General  ·  Admin →
                              PrintHandAdminPrintHand (Admin, PrintHand) commented  · 

                              Hello,

                              I am not quite sure that I've understood your question. Could you please elaborate?

                              If you are asking about the purpose of the app, it is simple - to let you print on a variety of supported printers (over 4000 printer models).

                              Here is the list of printers supported by PrintHand app:
                              http://printhand.com/list_of_supported_printers.php
                              Aslo here is the list of supported portable printers:
                              http://printhand.com/list_of_supported_portable_printers.php
                              Make sure that your printer is supported.

                              Also please visit www.printhand.com for more information and FAQs.

                              Kind regards!

                            • 2 votes
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                                1 comment  ·  General  ·  Admin →
                                PrintHandAdminPrintHand (Admin, PrintHand) commented  · 

                                Hello,

                                what is the version of the app installed on your device?
                                What is the make and the model of your mobile device?

                                Please contact us at crossme@mobiledynamix.com and provide more information about your setup and the problem.

                                Best regards!

                              • 2 votes
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                                  1 comment  ·  General  ·  Admin →
                                  PrintHandAdminPrintHand (Admin, PrintHand) commented  · 

                                  To select a driver for your printer you need to do as follows:

                                  1) Launch the PrintHand app
                                  2) Go to the list of detected printers by tapping Manage printers (if you've already selected a printer, it can display the printer's model) button in the top of the screen -> Nearby Wi-Fi printers.
                                  3) Tap and hold your printer
                                  4) You will see a new menu
                                  5) Tap Select manually
                                  6) Select the driver

                                • 3 votes
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                                    2 comments  ·  General  ·  Admin →
                                    PrintHandAdminPrintHand (Admin, PrintHand) commented  · 

                                    Cassie,

                                    we've sent you a message via email. Please check your inbox.

                                    Kind regards!

                                  • 10 votes
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                                      6 comments  ·  General  ·  Admin →
                                      PrintHandAdminPrintHand (Admin, PrintHand) commented  · 

                                      Cassie,

                                      please check your Inbox.

                                      At the moment we do not have a guide for you, but we would like to hear from you to know which options we need to describe in more details.

                                      Best regards!

                                    • 7 votes
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                                        2 comments  ·  General  ·  Admin →
                                        PrintHandAdminPrintHand (Admin, PrintHand) commented  · 

                                        Hello!

                                        To turn Auto fill option on please update the game to the latest version available and go to the Settings menu. The option should be there.

                                        Have a nice day!

                                      • 3 votes
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                                          1 comment  ·  General  ·  Admin →
                                          PrintHandAdminPrintHand (Admin, PrintHand) commented  · 

                                          Please contact us at support@printhand.com and provide more information about your setup and the problem.
                                          Also please try using the OfficeJEt 150 driver by selecting it manually.

                                          To select a driver for your printer you need to do as follows:

                                          1) Launch the app
                                          2) Go to the list of detected printers by tapping Manage printers (if you've already selected a printer, it can display the printer's model) button in the top of the screen -> Nearby Wi-Fi printers.
                                          3) Tap and hold your printer
                                          4) You will see a new menu
                                          5) Tap Select manually
                                          6) Select the driver

                                          Have a nice day!

                                        • 2 votes
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                                            1 comment  ·  General  ·  Admin →
                                            PrintHandAdminPrintHand (Admin, PrintHand) commented  · 

                                            Hello,

                                            Unfortunately we are not sure when or if we are going to be able to create a specific driver for this printer. There are no drivers that are known to be compatible with this printer, sorry. But you can try using one of the Generic drivers by selecting it manually.

                                            Anyway, we will add your printer to the list of requested drivers. :)

                                            Kind regards!

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